Terms & Conditions

Please read the following terms and conditions carefully. By placing an order with us you are agreeing to the conditions that appear below.

A. About goGourmet. goGourmet is a Meal Kit delivery service brought to you by Boqueria Manila Company, a partnership duly organized and existing under and by virtue of the Philippine laws with its registered office at 801 Pacific Place, Pearl Drive, Ortigas Center, Pasig City. By subscribing to use goGourmet's service, a binding contract will be formed between the company and the person identified as the client in the order process.

B. How to Order. You must first create a goGourmet Account through the website so you can start ordering your Meal Kit. Upon account creation, you must provide basic personal information and billing and delivery information in order for us to service you correctly. You will receive an email confirmation of your registered account. After logging in, you can start viewing the Recipes Section to select your recipes and add them to your cart. No minimum order is required until July 30, 2018. Once you have confirmed your orders, you must indicate your delivery details and select your preferred delivery date. You will then be directed to the Payment Page where instructions will be given. Your order summary can also be viewed under your Profile Page.

C. goGourmet Meal Kit. You may choose from a variety of Everyday Meal Kits and School baon Meal Kits. The Everyday Meal Kits are curated recipes from different cuisines that may be high-fiber, low-cholesterol, low-purine, low-salt, and low-calorie dishes. The School baon Meal Kits are everyday kids’ favorites that we have made more nutritious and very easy to prepare. All meal kits come with easy to follow recipe cards and have calorie count and macro nutrients indicated for each recipe.

Each Meal Kit contains fresh produce, sauces, condiments, and recipe cards for the step-by-step instructions. All fresh produce are vacuum-packed and nitrogen-infused guaranteeing freshness and longer shelf life. Vegetables, sauces, condiments, and other ingredients are packed carefully to likewise ensure freshness. Ingredients are given to you exactly pre-measured as required by the recipe to guarantee zero wastage, flavorful taste, and nutrient count.

D. Handling your goGourmet Meal Kit.All ingredients inside each Meal Kit come with clear and specific instructions on storage, handling, and preparation. Please make sure to follow instructions to ensure freshness and avoid spoilage and strictly follow cooking and expiry dates.

E. Disposal and Recycling. We highly encourage you to recycle and/or repurpose all goGourmet Meal Kit packaging.

Please visit gogourmet.com.ph/recycling to find out more on how to help. You have our full gratitude in doing your share in keeping our commitment to the sustainability of the environment.

F. Payment. You can choose to pay using Dragonpay, Paypal, Over-the-Counter (OTC) banking or Online Funds Transfer to our bank accounts that will be provided.

goGourmet strongly discourages cash on delivery (COD) payments for your safety and security. goGourmet reserves the right to amend or refuse the sale if the payment received is incorrect according to our current pricing structure. Rates are subject to change without prior notice. All price updates will be reflected in the advertised price list via the website. Any subscriptions paid for prior to the change will not be affected.

The cut-off for each delivery cycle is at 12:00nn. All proof of payments must be submitted before the cut-off period in order for us to process your Meal Kit orders. Once we have received your payment, we will review your details promptly and send you an email and an SMS confirmation of your secured order.

Should we, under certain circumstances, need to cancel your order, and will be informing you of said changes immediately. We reserve the right to refuse orders from customers at our discretion.

G.Deliveries.goGourmet will deliver to all locations within Metro Manila. We will deliver your Meal Kit on the following cycles:

   Cycle No.    Order and Payment Cut-Off Period    Delivery Date and Time
1    Friday, 1:00pm to Monday, 12:00nn    Tuesday, 1:00pm-10:00pm
2    Monday, 1:00pm to Wednesday, 12:00nn        Thursday, 1:00pm-10:00pm
3    Wednesday, 1:00pm to Friday, 12:00nn    Saturday, 1:00pm-10:00pm

Your Meal Kits will be delivered between the times indicated for each cycle number. Delivery time may vary depending on number of transactions on that given day. Should there be any changes made to your nominated delivery address, please send your request on Monday, Wednesday, and Friday before 10:00am via email and phone.

1. Authorised Representatives.If you will not be around to personally receive your Meal Kit, please appoint a representative to receive it on your behalf. Please provide the name of the authorized representative to goGourmet upon placing your order. Please provide a copy of any valid I.D. upon receipt of the Meal Kit.

2.Landmarks and Special Instructions. Please indicate all landmarks and specific directions of your nominated delivery address upon placing your order. Should goGourmet leave the Meal Kit with the front lobby of your building, it is strongly recommended to provide the lobby staff or building administration an authorization letter to notify them of your Meal Kit delivery from us. This is to avoid any delays of delivery and spoilage of ingredients.

3.Failed Delivery Attempts.Please keep us updated with any changes that might affect our ability to deliver to you before the cut-off of each delivery cycle. Your Meal Kit will be subject to cancellation if we fail to deliver your Meal Kit because of any of the following:

a. Wrong or outdated delivery address

b. No one to receive your Meal Kit after our 15-minute waiting time.

We will contact you via your registered mobile number and request for a new delivery address. We will allow a 15-minute window time for the new instructions. If we are unable to deliver under such circumstances, we will consider your delivery as failed. Failed deliveries are non-reimbursable.

H. goGourmet Guarantee.goGourmet saves you the time from grocery shopping, recipe and ingredients hunting so you can experience cooking from scratch right away. goGourmet will also be there to help you comply with your dietary prescription and make sure you enjoy sticking to. We’ll guarantee you a magical adventure in preparing home-cooked gourmet meals and how to make cooking easy. Enjoy your favorite dish right at the comfort of your home.